Refund policy

RETURN & REFUND POLICY

Thank you for shopping with us. Due to the valuable and delicate nature of fine jewelry, and in compliance with the Saudi Ministry of Commerce regulations, our return and exchange policy is structured as follows:

1. Return Window & Eligibility
Customers have the right to request a return or exchange within seven (7) days from the date of receiving the order, provided that:
• The item is in its original, brand-new, and unworn condition.
• The item is in its original packaging, including all certificates, tags, and security seals (if applicable).
• The item has not been altered, sized, or damaged.

2. Non-Returnable & Non-Exchangeable Items
In accordance with local regulations, returns and exchanges are strictly not accepted in the following cases:
• Any item that has been worn, used, or showing any signs of wear.
• Custom-made items, bespoke designs, or jewelry manufactured or modified upon the customer's request (e.g., customized ring sizes, personalized engravings).
• Items missing their original packaging, certificates, or accessories.

3. Damaged or Faulty Items
If you receive a defective item or a product that does not match the specifications stated on our store, please contact us within 48 hours of delivery. In this case, we will cover all return shipping fees and provide a full refund or replacement.

4. Refunds
Approved refunds will be processed within fifteen (15) business days from the date we receive and inspect the returned item. Refunds will be issued back to the original method of payment used during the purchase.

5. Shipping Costs for Returns
For returns based on change of mind (within the eligible 7-day period), the customer is responsible for all return shipping fees, insurance, and any applicable customs duties.